FAQ

WHAT IS AYZA COLLECTIVE?

  

The moment you step onto the red carpet at a wedding, all eyes on you. The feeling of truly owning the moment, your beauty and confidence radiating off you as the cameras flash. The knowledge that you never have to wear the same outfit to another party occasion because you have the wealth of infinite options without the price tag. AYZA Collective allows clients in the USA to rent desi designer dresses with the utmost convenience where we take care of the details like dry cleaning and shipping for you. Try styles you’ve never experimented with before. When it comes to South Asian haute couture, you can have it all. And still have cash left over for all the other experiences you want in your life.

HOW DOES IT WORK?

  

Select your event date and enter your details in the virtual fitting room. Browse the available options based on your size and availability. Select the dress and your event date on the virtual calendar. Your dress will arrive a few days before your event date. Enjoy your dress and return it in the same box we send you with the prepaid label enclosed. Drop the package off at UPS before noon on the ship back date.


  


WHAT IS THE DRESS DOESN'T FIT?

If the dress does not fit, email customer service and return the dress within 24 hours of receiving it. We will either issue you a credit or send you an alternative dress.

CAN I ORDER OUT OF STOCK SIZES?

Enter your answer here. Be thoughtful, write clearly and concisely, and consider adding written as well as visual examples. Go over what you’ve written to make sure that if it was the first time you were visiting the site, you’d understand your answer.

WHAT HAPPENS IF I RETURN A DRESS DAMAGED?

  

Minor stain or a few beads falling out is not a problem. However, if a dress is damaged beyond repair where it cannot be reused, you will be charged 100% of the full retail value, plus a 20% restocking fee.

WHAT IF I RETURN THE DRESS LATE?

Dresses returned late will be subject to a daily late charge of $25 until the dress is returned. If the delay in returning a dress impacts another order, the client will be subject to an additional $100 surcharge.

WHAT IF I NEED A DRESS FOR AN EXTENDED PERIOD OF TIME?

  

Dresses are available for longer periods of time at an extended rental rate depending on the period of time you need it.